The Zaplet help desk

Your data & deletion

Effective October 16, 2026

Delete local progress

• Android: open device Settings, choose Apps → Zaplet → Storage, then Clear storage or Clear data. Labels differ by device.
• iPhone or iPad: use Settings → General → iPhone/iPad Storage → Zaplet → Delete App. Offloading preserves app data and is different from deleting it.

These actions can remove stars, your last level, daily challenge progress, Free Build circuits and preferences. Operating-system backups may retain copies; manage those separately in your device or cloud-backup settings. We cannot remotely retrieve or erase information that exists only on your device.

Request deletion of information we control

Email om.spider.dev@gmail.com with “Zaplet data deletion request” in the subject. Tell us whether your request concerns support correspondence or a purchase-related customer record.

Use the email address associated with prior support messages when possible. For purchase records, include your platform and a store order or transaction reference that lets us locate the relevant record. Do not send passwords or complete payment details. We may need to verify the request before acting.

What may remain

Some records may need to be retained to meet legal obligations, address disputes, prevent fraud or maintain valid purchase ownership. Apple, Google, RevenueCat and the hosting provider have their own retention and deletion practices. We will explain relevant limitations when responding to a request about information we control.

Deleting data is separate from requesting a purchase refund. Removing local data does not cancel or refund a one-time purchase. See Support for restoring eligible ownership and Terms for store refund links.

Advertising choices

Manage available ad privacy options from Settings in the game and advertising permissions in your device settings. Read the Privacy policy for the providers used by Zaplet.